1. Information We Collect
Account and Profile Data
When you register for Spokiva, we collect your name, email address, company details, and billing information to provide you with our services.
Audio and Voice Data
When using our conversational AI endpoints, audio streams are processed in real-time. We employ a strict Zero Retention policy for raw audio streams unless you explicitly opt-in for model fine-tuning.
Usage and Telemetry
We automatically collect technical data including IP addresses, browser types, API call latency, and usage patterns to ensure system reliability and optimize performance.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide, operate, and maintain our Voice AI infrastructure.
- To process transactions and send related billing information.
- To detect, prevent, and address technical issues or fraudulent activity.
- To improve our natural language processing algorithms (only with aggregated, anonymized data or explicit opt-in).
3. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service Providers: Vetted third-party cloud providers (e.g., AWS, GCP) who assist in hosting and infrastructure. All partners are bound by strict Data Processing Agreements (DPAs).
- Legal Requirements: When compelled by law enforcement or to protect the rights, property, or safety of Spokiva, our users, or the public.
4. Data Security
We implement industry-leading security measures. All data in transit is encrypted using TLS 1.3, and data at rest is secured with AES-256 encryption. Access to production systems is strictly limited to authorized personnel via zero-trust architecture.
5. Your Privacy Rights
Depending on your location (e.g., GDPR in Europe, CCPA in California), you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Opt-out of certain data processing activities.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at:
[email protected]
Spokiva, Inc.
123 AI Boulevard, Suite 400
San Francisco, CA 94105