Unlock the Data Hidden
in Every Conversation
Spokiva automatically transcribes, analyzes, and extracts actionable insights from every call. Understand customer sentiment and automate post-call workflows instantly.
Actionable Intelligence
Turn raw audio into structured, searchable data.
Call Summary AI
Processing Transcript...
Sentiment & Action Extraction
Our AI doesn't just transcribe the words; it understands the meaning. It automatically detects the customer's mood throughout the call and pulls out key action items, names, dates, and amounts.
- Tone Analysis: Tracks frustration vs. satisfaction in real-time.
- Custom Prompts: Tell the AI exactly what data points you want extracted from the conversation.
Search Across Millions of Calls
Every call is transcribed with speaker diarization and indexed. Stop listening to hours of audio to find one detail—just search for keywords, phrases, or specific customer names.
- Speaker Tagging: Clearly separates the AI agent from the customer in the transcript.
- Playback Sync: Click any word in the transcript to jump to that exact moment in the audio recording.
Data-Driven Improvements
How managers use post-call data to optimize their operations.
Lead Scoring
Automatically score outbound leads based on buying signals detected during the conversation, helping your human reps prioritize callbacks.
Script Optimization
Identify exactly where callers get confused or drop off. Use this data to tweak your AI's prompt and knowledge base for better conversion rates.
Compliance Auditing
Ensure the AI always reads required disclosures by searching transcripts for mandatory legal phrases across your entire call volume.
Sync Directly to Your CRM
Stop doing manual data entry. Spokiva can push summaries, transcripts, and extracted data points directly into your existing tools the second a call ends.
Stop guessing. Start knowing.
Harness the power of AI to analyze every single conversation your business has.