Seamless Handoffs from
AI to Human Agents
When a conversation requires a human touch, Spokiva seamlessly transfers the call to your team along with the full context, ensuring a frictionless customer experience.
Smarter Routing, Better Support
Empower your team with context-rich transfers and skill-based routing.
Never repeat yourself again
When an AI transfers a call, it instantly sends the full transcript and gathered data to the human agent's dashboard. Your team picks up exactly where the AI left off.
- Live Transcripts: Agents read the conversation history before answering.
- Data Extraction: Pre-filled forms with customer intent and verified details.
Right Agent, Every Time
The AI analyzes the caller's intent and automatically routes them to the department or specific agent best equipped to handle their request.
- Intent Detection: Distinguish between sales, support, and billing inquiries instantly.
- Dynamic Queues: Balance loads and reduce wait times by intelligently assigning calls.
When to transfer?
Set custom rules for when the AI should escalate a conversation to a human.
Complex Support Issues
If the AI detects frustration or an issue it cannot resolve from the knowledge base, it smoothly hands off to a senior support representative.
VIP & Enterprise Clients
Identify high-value clients via caller ID and automatically route them directly to their dedicated account manager.
Closing Sales
Let AI handle lead qualification. Once a lead shows high buying intent, transfer them instantly to a sales closer to seal the deal.
Works with your phone system
Spokiva integrates via SIP to your existing infrastructure, ensuring reliable transfers without changing your telecom provider.
Ready to upgrade your call routing?
Implement intelligent call transfers today and give your human agents the context they need to succeed.
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