Audit Every Single
Conversation Instantly
Stop relying on random sampling. Spokiva's AI Quality Assurance evaluates 100% of your calls against your custom rubrics, ensuring perfect compliance and consistent performance.
Automated Scorecards
Define what a "perfect call" looks like, and let the AI grade the rest.
Sales Call QA Rubric
Auto-GradingBuild Your Perfect Scorecard
Easily configure the exact parameters you want to measure. Ask the AI simple yes/no questions, or have it rate empathy on a scale of 1-10. It evaluates every transcript instantaneously.
- Objective Grading: Eliminate human bias from your QA process.
- Instant Feedback: Scores are generated the second the call concludes.
Ironclad Compliance Checking
In highly regulated industries, a missed disclosure can cost millions. Spokiva's AI scans 100% of calls to ensure mandatory legal phrases, Mini-Miranda rights, and consent agreements are read verbatim.
- Real-Time Alerts: Get notified instantly if a critical compliance failure occurs.
- Audit Trails: Maintain a searchable database of every compliance check for regulators.
Who uses AI QA?
Teams that require precision at massive scale.
BPO Management
Stop manually grading a 2% sample of calls. Automatically grade 100% of outsourced agents to ensure they are adhering to your brand standards.
Sales Coaching
Identify exactly which reps are failing to overcome specific objections. Create targeted coaching plans based on actual performance data, not guesses.
Collections & Finance
Ensure strict adherence to FDCPA guidelines on every single collections call to mitigate legal risk and avoid costly regulatory fines.
Performance at a Glance
Aggregate all QA data into beautiful, actionable dashboards.
Scale your QA from 2% to 100%.
Automate your scorecards and ensure flawless compliance across every interaction.