Navigate Phone Trees
with Human Precision
Spokiva's AI can dial outbound numbers, listen to automated IVR menus, press the right digits, and wait on hold for you—reaching a human faster and more efficiently.
Beat the Robots at Their Own Game
Automate the most tedious parts of phone communication.
"Press 1 for Sales, 2 for Support..."
Intelligent Keypad Menus
The AI listens to the audio prompts, maps out the menu structure using speech-to-text, and generates the correct DTMF (Dual-Tone Multi-Frequency) sounds to navigate through complex phone trees.
- Dynamic Listening: Adapts to menus that change over time without needing hardcoded rules.
- Extension Dialing: Automatically punches in known extensions to bypass the directory entirely.
Never Wait on Hold Again
Send the AI to wait in line. It listens to the hold music and immediately alerts your human team or begins its task the second a real person answers the phone.
- Human Detection: Distinctly separates pre-recorded messages and hold music from live human speech.
- Warm Handoffs: Bridges the call to your team seamlessly once the connection is made.
Streamline Outbound Campaigns
How teams are using IVR navigation to boost productivity.
Healthcare Referrals
Automate the process of calling other clinics to verify insurance or request records by navigating their specific automated menus instantly.
B2B Sales Prospecting
Stop wasting reps' time dealing with corporate phone trees. Have the AI dial the company directory, enter the extension, and connect the rep only when the prospect answers.
Data Gathering
Call public utilities or government systems that use phone keypads to look up account balances or status updates, and extract the spoken result automatically.
Works with any system
Spokiva's DTMF generation works universally across all modern and legacy telecom networks.
Save hundreds of hours waiting on hold.
Equip your outbound operations with AI that can navigate complex phone trees for you.